Frequently Asked Questions

Everything you need to know about your Symbiosis Skincare experience.

Are Symbiosis Skincare products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of product development.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Can I return a product if it doesn't suit my skin?

We offer a 30-day satisfaction guarantee. If a product isn't working for your skin type, you can return it for a full refund or exchange within 30 days of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

How do I know which products are right for my skin type?

Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our dermatological consultants via live chat for a personalized routine.

Are your glass bottles and packaging recyclable?

Sustainability is core to our mission. Our glass containers are fully recyclable, and our outer packaging is made from FSC-certified paper and soy-based inks.